Careers at STADIO

STADIO (Pty) Ltd is inviting applications for the position of Contract School-Based Teaching Practice Assessor - National for a Fixed-Term contract period.

The School-Based Teaching Practice Assessor will take responsibility for the assessment of formal lesson presentations in schools for student teachers registered in the Bachelor of Education Foundation Phase Teaching degree (B.Ed FP) distance learning programme.

 

Key Roles and Responsibilities:

• Completing formal lesson assessments (lesson planning and presentation) in the foundation phase in the teaching practice school of allocated students

• Completing the provided institutional lesson assessment form on students’ lesson planning and the presentation in the classroom

• Providing constructive and detailed feedback to students on their lesson planning and presentation (verbal and written formats)

• Planning and administrating timeous teaching practice visits to students for formal lesson assessments

• Providing support to students to ensure the successful completion of formal lesson assessments

• Meeting the school principal and/or mentor teacher of the allocated student before or after lesson assessments in the school on the progress of the student

• Attending online training sessions on formal lesson assessments in schools as well as assessing the electronic teaching practice Portfolio of Evidence

• Assess the electronic teaching practice Portfolio of Evidence of allocated students on the institutional Learning Management System (LMS)

• Informing STADIO School of Education of progress and/or challenges during the assessment process

• Fulfilling all reasonably expected academic and administrative functions relating to the contract post as required by the relevant Academic Manager/Discipline Leader - Teaching Practice Undergraduate Programmes /WIL Manager/ Module Co-ordinator

 

Minimum Qualifications:

• Must have a completed relevant B.Ed degree or initial degree and PGCE (NQF level 7) as well as a B.Ed Hons degree (NQF level 8) with at least five years of prior experience as a teacher in the foundation phase, or

• Must have completed a B.Ed degree or initial degree and PGCE (NQF Level 7) or equivalent and at least 15 years of prior experience as a teacher in the foundation phase

 

Minimum Requirements:

• Experience of teaching practice/ work integrated learning in primary school context (preferably foundation phase)

• Must be SACE registered

• Must have computer and internet access for email communications and completion of online institutional forms

• Must have reliable transport to travel to schools

• Must attend an online interview as well as online training sessions before the commencement of assessments in schools

 

Key Attributes:

• Must be able to visit schools within school hours

• Must have comprehensively understanding of the CAPS or other relevant curriculum documents for SA schools

• Must have excellent interpersonal skills

• Must be proficient in foundation phase teaching

• Must have sound knowledge of the various 21st Century teaching and learning skills

• Must have excellent time management skills

• Must possess excellent verbal and written communication skills

• Must present themselves professionally with honesty, integrity and maintain confidentiality

 

Assumption Date: Immediate and ongoing

Closing date for applications: Ongoing

 

Applications: Candidates wishing to apply for the position are required to:

1. Submit a letter of motivation, concisely detailing interest in and individual suitability for the position.
2. Submit a concise CV without attachments.
3. Clearly indicate which position applying for in the header of the email. Reference: CAS25
4. Applications must be submitted by email to: [email protected] 

All applications will be treated as highly confidential. STADIO Higher Education reserves the right to not fill this position. Should you not hear from STADIO within two weeks of the closing date, please consider your application unsuccessful.

In terms of the Company policy for appointments and promotions, preference will be given to candidates who will enhance the diversity of the team and contribute to employment equity within the Company provided that the competencies and minimum requirements for the position have been met.

STADIO Higher Education is inviting applications for the Part-time Contract position of Teaching Practice Assessors for Post Graduate Certificate in Education and Advanced Diploma Technical & Vocational Teaching in the following areas:

• Gauteng
• KwaZulu Natal
• Limpopo
• Western Cape
• Mpumalanga
• North West
• Free State
• Northern Cape

 

Key Roles and Responsibilities

The Institutional Teaching Practice Assessor will take responsibility for the assessment of formal lesson planning and presentation in the classroom in the registered subject disciplines or specialisation of students in the Post Graduate Certificate of Education Senior Phase and Further Education and Training Teaching (PGCE) and Advanced Diploma Technical and Vocational Teaching (ADTVT) distance learning programme.

The key responsibilities include:  

• Completing a subject-specific formal lesson assessment (planning and presentation) in the teaching practice school/college for allocated students.
• Completing the provided institutional lesson assessment form on students’ lesson planning and the presentation in the classroom.
• Providing constructive and detailed feedback to students on their lesson planning and presentation (verbal and written formats).
• Planning and administrating timeous teaching practice visits to students for formal lesson assessments. These assessments are to be captured onto the canvas system and for marks to reflect.
• Providing support to students to ensure successful completion of formal lesson assessments.
• Meeting with the school principal and/or mentor teacher(s) of the allocated student before or after lessons assessments in the school.
• Attending online training session(s) on formal lesson assessments in schools and assessment of the digital Portfolio of Evidence.
• Assessing the digital teaching practice Portfolio of Evidence of allocated students on the institutional learning management system.
• Informing STADIO School of Education of progress and/or challenges in the assessment process.
• Fulfilling all reasonably expected academic and administrative functions relating to the post as required by the relevant Module Coordinator/ Discipline Leader - Teaching Practice/WIL Manager/Academic Manager.

 

Minimum Requirements

• A completed relevant BEd degree or initial degree with a Adv Dip TVT or PGCE (NQF level 7) as well as a BEdHons degree (NQF level 8) and at least five years of prior experience as a teacher/lecturer in the relevant subject discipline or specialisation OR
• A completed relevant BEd degree or initial degree and with a Adv Dip TVT or PGCE (NQF Level 7) and at least 15 years of prior experience as a teacher/lecturer in the relevant subject discipline.

 

Knowledge

PGCE Teaching Practice Assessor

• Experience of teaching in Senior Phase and Further Education Training band.
• Experience of engaging in school-based teaching practice/work-integrated learning contexts.
• Must have a computer and reliable internet access for email communication and completion of online. institutional assessment forms.
• Must have a good understanding of the South African school curriculum documents (CAPS).
• Must have reliable transport to travel to schools.

 

ADTVT Teaching Practice Assessor

• Experience of teaching in TVET college/vocational school (Technical, Commercial, Special) contexts.
• Experience of engaging in TVET college/school-based teaching practice/work integrated learning contexts.
• Must be SACE registered.
• Must have a computer and reliable internet access for email communication and completion of online institutional assessment forms.
• Must have a good understanding of the Vocational (Technical, Commercial, Special school) curriculum documents (CAPS) and/or TVET College curriculum documents in both NC(V) and NATED in their subject discipline.
• Must have reliable transport to travel to colleges/schools.

 

Skills and Abilities required

• Sound teaching and assessment skills.
• Comprehensive understanding of the relevant curriculum documents for NC(V), NATED and Technical, Commercial, Special High Schools.
• Excellent interpersonal skills.
• A caring, nurturing disposition.
• Proficient in the subject matter of the relevant teaching subject discipline (i.e., Tourism).
• Sound knowledge of the various 21st Century teaching and learning skills.
• Excellent time management skills.
• Able to work during hours that colleges and vocational schools are in session to engage in the student assessment processes.
• Possess excellent verbal and written communication skills.
• Professional disposition.

 

Assumption Date: July 2026 - December 2026            

Closing date for applications: 30 June 2026

 

Applications: Candidates wishing to apply for the position are required to:

1. Submit a concise CV – include a motivation letter detailing interest and suitability for the position
2. Clearly indicate the Province (eg. KZN) and Programme (PGCE or ADTVT) in the header of the email
3. Applications must be submitted by email to: [email protected]  

All applications will be treated as highly confidential. STADIO Higher Education reserves the right to not fill this position.  Should you not hear from STADIO within two weeks of the closing date, please consider your application unsuccessful.

In terms of the Company policy for appointments and promotions, preference will be given to candidates who will enhance the diversity of the team and contribute to employment equity within the Company provided that the competencies and minimum requirements for the position have been met.

STADIO Higher Education is inviting applications for the position of: Student Administration and Support Administrator (CL)

 

Purpose

To provide first-line information, advice, guidance and assistance to students and visitors on a variety of issues including career, registration and marks while supporting the efficient delivery of academic and general administrative functions within Student Support Services.

 

Key Responsibilities

• Required to provide academic and general administrative functions, including maintaining databases, word processing, filing, and photocopying to support the work of the Student Support Services.
• Ensure the efficient processing of student academic administration and maintain student and module records on the Student Information Management Systems (SIMS).
• Maintaining of current student files, rollover of students who have graduated and accurate archiving of records of past students.
• Deal with routine personal and telephone enquiries from students, members of the public, outside agencies and staff.
• Provide accurate, relevant, and up-to-date information to staff, students, parents and the public.
• Keep manual and computerized records up to date and collect statistical information to monitor activities against key performance indicators and service level agreements.
• Responsible for the drawing up of lists for supplementary exams for the exam department.
• Responsible for the collection of medical certificates and absentee letters for students who have missed assessments and to be approved by the Assessment Team Leader.
• Arrange consultation between students and academic staff, record and maintain student correspondence, registration, and exam results. Capture and maintain student mark records on Student Information Management System (SIMS) and appeal processes, prepare reports for the Assessment Board.
• Demonstrate commitment and enthusiasm to promote the principle of equality and diversity in employment and service delivery.
• Participate in team training and development activities.
• Undertake such additional duties or projects as the Team Leader: Student Support Services may determine from time to time.
• The SAS Administrator will be required to work on some weekends. Additional SAS tasks allocated by Team Leader and occasional out-of-hours work during peak periods such as Registration and Orientation.

 

Skills & Competencies

• Attention to detail and accuracy under pressure
• Enthusiasm and the ability to thrive in an atmosphere of constant change
• Ability to work with a diverse team in a fast-paced environment 
• Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner
• Committed to producing quality work
• Drive and self-motivation are critical in this role
• Ability to work well under pressure and within a team

 

Qualifications & Experience

• Grade 12 (Matric) certificate
• Post-matric qualification
• Previous experience within a similar role in a student or academic administration environment
• Experience and competency in word processing and spreadsheets

 

Assumption Date: 01 July 2026    

Closing date for applications: 02 June 2026

 

Applications: Candidates wishing to apply for the position are required to:

1. Submit a letter of motivation, concisely detailing interest in and individual suitability for the position.
2. Submit a concise CV without attachments.
3. Please include the Position Code with your application: WATSASP1
4. Applications must be submitted by email to: [email protected]           

All applications will be treated as highly confidential. STADIO Higher Education reserves the right to not fill this position.  Should you not hear from STADIO within two weeks of the closing date, please consider your application unsuccessful.

In terms of the Company policy for appointments and promotions, preference will be given to candidates who will enhance the diversity of the team and contribute to employment equity within the Company provided that the competencies and minimum requirements for the position have been met.

STADIO (Pty) Ltd is inviting applications for the position of: Module Coordinator – Entrepreneurship in the School of Administration and Management

 

PURPOSE

A central Module Coordinator model refers to the appointment of a single academically accountable individual who has overarching responsibility for the quality, consistency, and effective delivery of a module across all campuses, sites, and delivery modes. By centralising coordination, STADIO is able to strengthen quality assurance, reduce duplication, improve responsiveness to risks or student concerns, and ensure that growth in student numbers or multiple delivery locations does not compromise academic standards. This role is not comparable to a traditional lecturer role with ample student engagement.

 

Key Roles and Responsibilities:

Study material development

• Oversee and manage the development or review of study guides (full or wrap-around)
• Seek feedback from all stakeholders and keep a record of required changes to study guides in anticipation of the review cycle
• Monitor the appropriateness of the prescribed textbook and editions
• Ensure continued alignment between study guide and textbook, where applicable
• Update study guides to cater for new textbook editions

 

Assessment

• Draft all formal assessments for allocated modules
• Consider internal and external pre-moderation feedback and implement changes as required
• Conduct internal pre-moderation for modules in field of expertise
• Conduct meetings with all campus lecturers to discuss the assessment strategy
• Brief markers and moderators, and provide content support during the marking process
• Mark a prescribed minimum number of assessments (+- 3) to fine tune marking guideline/memorandum
• Consider markers’ reports and decide on appropriate action
• Consider moderators’ reports and decide on appropriate action, in consultation with campus lecturers, Head of School and subject coordinator
• Sign off on assessment results
• Actively participate in the investigation/management of modules with continuously low pass rates

 

Learning journey design

• Conduct research in learning design in the field of expertise
• Attend both internal and external training sessions, workshops, and conferences to enhance skills in module design and assessment
• Stay informed about emerging trends in higher education and instructional methodologies
• Actively collaborate with campus lecturers to continuously enhance the learning journey

 

LMS course environment

• Design and draft materials needed for the course environment (announcements, etc.)
• Populate and maintain the course environment for modules owned

 

Learning & student support

• Invite guest speakers to enrich modules and host two live online sessions per semester to support student understanding and engagement.
• Draft additional support materials for students for difficult modules

 

Research and professional development

• Conduct research in the field of expertise and/or learning design in the field of expertise
• Attend both internal and external training sessions, workshops, and conferences to enhance skills in module design and assessment
• Stay informed about emerging trends in higher education and instructional methodologies
• Engage with industry, professional networks and associations to enhance collaboration and knowledge sharing

 

Minimum Requirements:

• Strong background in the modules listed above, preferably with practical or industry-related experience.
• At least two years of module coordination experience in a tertiary institution.
• Solid knowledge and understanding of teaching practices for the modules listed above.
• Sound teaching and learning, assessment, and study material development skills.
• Practical own teaching experience highly recommended.
• Ability to apply instructional design principles to develop engaging, interactive, and well-aligned learning experiences across delivery modes (Blended contact and distance learning).
• High level of computer proficiency with good knowledge of modern Information Technology infrastructure and online learning platforms.

 

Qualification:

• At least an Honours degree in Commerce or Management, with an undergraduate specialisation in Entrepreneurship.
• A Master’s degree in Management and/or Entrepreneurship will be beneficial.

 

Skills and Abilities required:

• Effective written and verbal communication skills, with the ability to engage professionally and collaboratively in a remote working environment.
• Strong organisational, time management, and coordination skills, with the ability to manage a continuous flow of tasks, prioritise effectively, and consistently meet deadlines.
• High levels of self-motivation, accountability, and the ability to work independently in a structured, task-driven remote environment with minimal supervision.
• Ability to work collaboratively as part of a team, contributing positively to shared goals while coordinating effectively across virtual platforms.
• Resilience, adaptability, and the ability to remain productive and solution-focused in a fast-paced and changing work environment.

 

Assumption Date: 01 July 2026 or sooner                        

Closing date for applications:  8 June 2026

 

Applications: Candidates wishing to apply for the position are required to:

1. Submit a concise CV – include a motivation letter and references.
2. Clearly indicate which position you are applying for in the header of the email.  CODE POS 262
3. Applications must be submitted by email to:  [email protected]

All applications will be treated as highly confidential. STADIO Higher Education reserves the right to not fill this position.  Should you not hear from STADIO within two weeks of the closing date, please consider your application unsuccessful.

In terms of the Company policy for appointments and promotions, preference will be given to candidates who will enhance the diversity of the team and contribute to employment equity within the Company provided that the competencies and minimum requirements for the position have been met.

Background

STADIO is a multi-campus private higher education institution with a growing national footprint and a network of student support centres across South Africa and Namibia. The institution is committed to widening access to high-quality, accredited higher education that is responsive to the evolving needs of students and the demands of a dynamic world of work.

STADIO offers a diverse range of undergraduate and postgraduate programmes through both contact and distance learning modalities and places strong emphasis on industry-recognised qualifications that prepare graduates for meaningful and sustainable careers.

STADIO Higher Education invites applications for the position of Head: Customer Experience, a key role within the institution’s management structure.

 

Purpose of the Role

To establish, implement, and govern minimum customer service standards across all campuses and digital touchpoints to ensure consistent, compliant, and high-quality student experience for both contact (face-to-face) and distance learning modes of delivery, across all channels of communication.

The role drives service excellence, operational consistency, regulatory alignment (including POPIA), and continuous improvement across the full student lifecycle on campuses and support centres in South Africa and Namibia.

Establish and enforce minimum service standards, drive an institution‑wide service culture, and reduce complaints through strong governance, omnichannel operations, and continuous improvement. Ensure consistent, compliant, and Student‑centred service that supports student success, satisfaction, and retention.

 

Key Responsibilities

• Strategy, Standards & Governance
  • Design and implement Minimum Customer Service Standards (policy + SOPs) for distance learning and contact learning campuses.
  • Establish a Service Governance Framework (cadence, forums, audits, reporting, corrective action).
  • Define escalation matrix, complaints management policy, and service recovery protocols.
  • Standardise knowledge base content for staff and self-service (FAQs, How-Tos, scripts, decision trees).
  • Align service operations to institutional brand values and student success goals.
• Service Operations (Omnichannel)
  • Build/run a central contact centre and local campus service desks; ensure integrated ticketing/CRM.
  • Design channel-specific SLAs and ASA/AHT targets.
  • Maintain service rosters for peak periods (enrolment, registration, results, graduation).
  • Implement queue management and appointment systems for high-traffic service points.
  • Coordinate cross-functionally (IT, Finance, Registry, Exams, Faculties, Marketing, Admissions).
• Student Experience & Continuous Improvement
  • Map and continuously improve student journeys for contact and distance learning (incl. SADC nuances).
  • Implement Voice of Customer (CSAT, CES, NPS) with close-the-loop actions.
  • Identify failure demand and remove root causes via process fixes and automation.
  • Curate self-service tools (SOPs, chatbots, portal content) to reduce inbound volume and complexity.
• Compliance & Risk
  • Ensure compliance across POPIA, records retention, consumer protection, accessibility, and cross-border considerations.
  • Support assessment integrity and examination protocols (identity verification, remote invigilation escalations).
  • Own the risk register for customer service; maintain business continuity plans for service outages.
• People Leadership & Culture
  • Recruit, onboard, and develop team members; ensure competency-based training and certification.
  • Develop and implement training programmes for team members.
  • Drive a coaching culture (QA of calls/chats, side-by-sides, calibration sessions).
  • Manage performance through KPIs, QA scorecards, and professional development pathways.
• Data, Reporting, & Systems
  • Maintain real-time dashboards (SLAs, queue health, abandoned calls, backlogs, aging).
  • Produce weekly/monthly/termly monitoring reports with insights and action plans for governance forums.
  • Ensure CRM/ticketing configuration, data integrity, and analytics with IT/Data teams.
  • Student Experience Design & Continuous Improvement
  • Map journeys and service blueprints for both learning modes, including SADC nuances (time zones, roaming, verification, logistics).
  • Run Voice of Customer (CSAT, CES, NPS), close the loop, and publish improvements.
  • Reduce failure demand via process simplification, automation, and clearer self‑service.
  • Curate digital self‑service (portal content, guided flows, chatbots) to deflect low‑complexity queries.
• Minimum Standards to be Drafted and Enforced
  • Customer Service Policy (institution-wide).
  • SOPs by Channel (walk-in, phone, email, chat, social, WhatsApp, portal tickets).
  • Complaint Handling & Escalation SOP.
  • Refunds, Cancellations & Appeals Liaison SOP (with Finance/Registry).
  • Assessment & Exams Escalation SOP (identity, technical issues for remote invigilation/venues).
  • Results, Progression & Certification Enquiry SOP.
  • Accessibility & Inclusion Standard (disability, language, accommodations).
  • Data Privacy & Recordkeeping Standard (POPIA-aligned).
  • SADC Cross-Border Service Standard (response windows, verification, delivery).
  • Knowledge Base Governance (content ownership, review cadence, version control).
  • Business Continuity for Service (outages, disaster recovery comms).
  • Training & QA Standard (QA forms, calibration).

 

Qualifications & Experience

• Bachelor’s degree in Business/Management/Operations/Customer Experience or related (required).
• Postgraduate qualification preferred.
• 5–8+ years in customer service leadership, ideally in retail or an industry with significant customer focus in regulated service environments.

 

Skills & Competencies

• Proven experience multi-site operations and omnichannel service.
• Experience with CRM/ticketing platforms (Dynamics 365, Salesforce, Zendesk, Freshdesk).
• Familiarity with South African higher education context and SADC operations advantageous.
• Service design & standardisation; policy/SOP development.
• Operational excellence (workforce management, queueing, demand forecasting, dashboards).
• Data-driven decision-making; strong Excel/BI literacy.
• People leadership; coaching and performance management.
• Stakeholder management across faculties, registry, IT, finance.
• Compliance mindset (privacy, records, accessibility, cross-border).
• Exceptional communication (plain-language, multi-lingual awareness).
• Crisis management and service recovery.

 

Application Instructions

 

Assumption Date: 1 August 2027

Closing Date for Applications: 14 June 2026

 

Applications: Candidates are invited to submit the following by email to [email protected]:

1. A letter of motivation clearly articulating your interest in, and suitability for, the position.
2. A concise curriculum vitae (CV), not exceeding 5 pages and submitted as a single document without additional attachments.
3. Subject line: Application for Head: Customer Experience

All applications will be treated in strict confidence. STADIO Higher Education reserves the right not to make an appointment. If you have not been contacted within three weeks of the closing date, please consider your application unsuccessful.

 

Employment Equity Statement
In accordance with our Employment Equity Plan and obligations under the Employment Equity Act 55 of 1998 (as amended), preference will be given to candidates from designated groups to achieve equitable representation, provided they meet the inherent requirements and minimum competencies for the position.