COMMERCE, MANAGEMENT & ADMINISTRATION
Qualification / Course Information
Self-study within 2 weeks. Minimum focused learning time required: approximately 24 hours.
Certificate of Completion
Successful completion of this short course can be included to your portfolio of evidence for RPL consideration
Unassisted Online Learning
Equip yourself with skills in business etiquette. Discover how your conduct in the workplace can have a personal
impact on customers and leave them with an impression of the company. Learn how to handle fixed lines, cell phones, video/ conference calling, noise pollution, desk space, attendance at work functions, tardiness and courtesy notifications, as well as the use of social media and common office spaces. This Online Short Learning Programme is ideal for any person that wants to learn more about business etiquette and professionalism in the workplace.
A desktop / laptop computer (this product is not mobile-friendly)
A reliable internet connection with continuous access and a minimum speed of 4MB (this product is not available offline)
There are no entry requirements for this Online Short Learning Programme.
However, it is recommended that the applicant has achieved English language competence at a level that is equivalent to Grade 12.
At the end of this Online Short Learning Programme, you should be able to:
Define tone, register, pronunciation, enunciation and professional language
Explain the importance of telephone etiquette in the workplace
Distinguish between good practice and bad practice when making and receiving telephone calls
Apply knowledge on the following topics to hypothetical scenarios: personal cell phone etiquette in the workplace; using company telephones and Internet connectivity; accessing social media sites at work; using kitchens and social areas at work; noise pollution at work; desk space etiquette; work functions; tardiness; and courtesy notifications
Explain how superiors and subordinates should be addressed in the workplace