School of Administration & Management
Negotiation Skills
Qualification / Course Information
Minimum Duration:
Self-study within 2 weeks. Minimum focused learning time required: approximately 24 hours.
Minimum Credits:
Certificate of Completion
NQF Level:
Successful completion of this short course can be included to your portfolio of evidence for RPL consideration
COURSE OVERVIEW
Negotiation is a means of communication between participants in order to reach an agreement. We often
negotiate daily, without even realising it. Discover the nature and importance of negotiation in the context of procurement and supply chain management. Discover how negotiations can better assist you the next time you
are found in a negotiation scenario by learning about what negotiation is, and the different types of negotiations. This Online Short Learning Programme is ideal for procurement officers, buyers and supply chain managers, sales and marketing managers, real estate agents, customer service advisors, and legal advisors.
SYSTEM REQUIREMENTS:
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Chrome browser
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A desktop / laptop computer (this product is not mobile-friendly)
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A reliable internet connection with continuous access and a minimum speed of 4MB (this product is not available offline)
Entry Requirements
There are no entry requirements for this Online Short Learning Programme.
However, it is recommended that the applicant has achieved English language competence at a level that is equivalent to Grade 12.
COURSE CURRICULUM
At the end of this Short Learning Programme, you should be able to:
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Define negotiation
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Discuss the different approaches to negotiation
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Outline the different aspects of negotiation
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Illustrate the negotiation process
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Identify the major tactics that can be incorporated in the negotiation process
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Discuss the role of post-negotiation action in the negotiation
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Discuss the role of cultural differences in negotiations