COMMERCE, MANAGEMENT & ADMINISTRATION
Qualification / Course Information
Self-study within 2 weeks. Minimum focused learning time required: approximately 24 hours.
Certificate of Completion
Successful completion of this short course can be included to your portfolio of evidence for RPL consideration
Unassisted Online Learning
A critical aspect of management is effectively communicating with your followers and external stakeholders. Discover the role that communication plays, the potential barriers that lead to miscommunication and conflict, as well as how conflict is dealt with in organisations. This Online Short Learning Programme is ideal for managers, prospective managers or team leads that wish to elevate their communication skills.
A desktop / laptop computer (this product is not mobile-friendly)
A reliable internet connection with continuous access and a minimum speed of 4MB (this product is not available offline)
There are no entry requirements for this Online Short Learning Programme.
However, it is recommended that the applicant has achieved English language competence at a level that is equivalent to Grade 12.
At the end of this Online Short Learning Programme, you should be able to:
Outline the communication process and identify barriers to effective communication
Distinguish between formal and informal organisational communication
Briefly explain how negotiation works in business contexts
Define conflict, and explain how managers deal with conflict in organisations
Discuss the impact of information technology (IT) on organisational communication